KCS in Action: KCS at Small Scale
Join Aprill Allen, Certified KCS Trainer, as she discusses the benefits of KCS for smaller organizations. Startups, scaleups, and small-medium enterprises have prime motivators for KCS that may differ from large enterprises. Aprill will share her approach and some of the common themes that she's seen in a few of the scenarios she's worked on. As always, there will be time for questions and discussion. KCS is a registered service mark of the Consortium for Service Innovation.